Service Coordinator

Responsibilities

• Scheduling & Dispatch: Coordinate daily service schedules, assign technicians, and ensure timely response to customer service requests.
• Customer Invoicing in Quickbooks
• Communicate & support service technicians daily
• Customer Communication: Act as a point of contact for customers regarding service updates, scheduling, and inquiries.
• Documentation & Reporting: Maintain service records, prepare reports on service performance, and track job completion.

Requirements

• Proven customer service experience
• Strong Customer Service skills
• Prior experience in logistics, dispatch, or service coordination
• Quickbooks experience a plus
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel & MS Word, MS Teams)
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organization skills with the ability to multi-task
• Dispatching Software experience  (particularly Intuit Field Service Management or Service Titan) a plus
• Strong team player
• Punctual and dependable about work schedule
• 
  

Health Insurance, IRA, vacation, holiday benefit package offered.

Compensation based upon experience.  Full Time. Monday – Friday, 7:30 AM – 4:00 PM