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Specialty Retail - Store Manager

Specialty Retail - Store Manager

The Spice & Tea Exchange®

of Mashpee Commons


Specialty Retail - Store Manager

We are new owners of The Spice & Tea Exchange® of Mashpee. The Spice & Tea Exchange is a growing franchise of more than 90 stores across the country. We own 3 Stores in Florida; The Spice & Tea Exchange® of Winter Park, The Spice & Tea Exchange of Fernandina Beach®, & The Spice & Tea Exchange of Winter Garden®, (coming soon!). And now, we have acquired yet another beautiful store, The Spice & Tea Exchange® in Mashpee Commons!

We seek a Store Manager who will implement proven systems that have made our stores the leaders in The Spice & Tea Exchange system.

The Store Manager will lead overall store business objectives, including the achievement of sales, profitability goals, staffing, compliance, and daily operations. This individual will demonstrate excellent relationship building skills, with Partners & Guests, to establish an exceptional service culture. The Store Manager will improve store operations and profitability while promoting consistency within and acting as a brand ambassador of The Spice & Tea Exchange® brand. At The Spice & Tea Exchange® we offer more than 65 varieties of loose-leaf teas, and more than 85 custom spice blends all made in-store.  

Knowledge & Skill Requirements:

  • 5-10 years high volume retail management or hospitality experience
  • Stellar business communication skills, written and oral.
  • Customer service focused.
  • Persuasive, results-driven to drive effective growth and staff retention.
  • Basic knowledge of P&L’s and Balance spreadsheets (working proficiency preferred).
  • Adept in technology and retail supporting processes; skills including but not limited to: POS, Office Suite, Email and Web Access.
  • Experience in inventory management, pricing and vendor relations.
  • Previous leadership experience preferred.
  • Team-building and project management skills.
  • Proven self-motivated starter.
  • Weekend and Holiday availability is required.


  • Conduct regular calls with Ownership Operations Team to keep abreast of company best practices, quarterly campaigns, and sales initiatives.
  • Conduct weekly or bi-weekly inventory management calls with Ownership Team to enhance and automate inventory fulfillment and needs. 
  • Complete required Daily Reports.
  • Be available to fill in where necessary when Staff is not available.

People & Team Management:

  • Maintains store staff by recruiting, selecting, orienting, and training employees with the training systems provided by Ownership.
  • Train and coach all store personnel in the areas of standard operating procedures, customer satisfaction and selling; identify and plan opportunities for group and individual learning for staff in partnership with the Ownership team.
  • Set clear goals & expectations and hold people accountable to a high standard of excellence.
  • Coach Team Leads/Shift Leaders to create an outstanding management team.

Physical Requirements:

  • Consistently operates kitchen tools and food equipment.
  • Must be able to position self to assemble and prepare merchandising displays.
  • When onsite, must be able to stand for extended periods of time (can be up to 100% of the time).
  • Constantly positions self and moves about the location in order to train and set up location for business.
  • Must be able to observe, detect and identify issues pertaining to computers, POS system, and training and communication barriers.
  • Consistently works around spices with strong odors.
  • Frequently communicates business practices in English, verbally and in writing, with Ownership Team and employees. Must be able to exchange accurate, concise and consistent information with Ownership.

Email cover letter and resume to


Additional Info

Job Type : Full-Time

Education Level : High School

Experience Level : Mid to Senior Level

Job Function : General

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